Refund policy

📦 Mizan Trendz – Return & Exchange Policy

Last updated: December 21, 2025

At Mizan Trendz, every product is manufactured with strict quality and hygiene standards. We request customers to carefully review our Return & Exchange Policy before placing an order.

🔁 Exchange Policy

⏱️ Exchange Window

  • Exchange requests must be raised within 24 hours (1 day) of delivery.

✅ Eligibility for Exchange

An exchange will be accepted only if:

  • The product is unused, unwashed, and unworn

  • Original tags, tag loop, invoice, and packaging are intact

  • The product has no stains, perfume smell, wash marks, tears, or damage

  • If the tag loop is broken, the exchange request will be rejected

🔄 Exchange Terms

  • Size exchange only

  • One-time exchange per order / per item

  • ₹119 exchange shipping fee payable by the customer

  • Exchange is subject to stock availability

  • If the requested size is unavailable, a store credit may be issued at management discretion

❌ No Return Policy

Mizan Trendz does not offer returns under the following circumstances:

  • Dislike of product

  • Color variation

  • Fabric feel or personal preference

  • Discounted or sale products

  • COD charges and courier charges are non-refundable

⚠️ Damaged / Incorrect Product

If you receive a damaged, defective, or incorrect item:

  • Notify us within 24 hours of delivery

  • Unboxing video is mandatory

  • Clear photos of the product and packaging must be shared

❗ Failure to provide an unboxing video and images may result in rejection of the claim.

🏷️ Quality Check & Final Decision

  • All exchange requests are subject to quality inspection

  • Mizan Trendz reserves the right to approve or reject any request that does not meet policy criteria

  • Management’s decision will be final and binding

📦 Returning Goods

  • Customers are responsible for the cost and risk of returning products

  • Items must be shipped to:

A-3/601, Burhani Centenary Park Opp. Swapna Srushti Residency, Jiav Budia Road, Near BRTS Bus Depot Bhestan, Surat, Gujarat – 395023

  • We are not responsible for items lost or damaged during return transit

  • We strongly recommend using a trackable and insured courier service

  • No exchange or credit will be processed without receipt of returned goods or proof of delivery

🎁 Gifts

  • If an item was marked as a gift and shipped directly to you, a gift credit will be issued once the returned product is received

  • If the item was not marked as a gift, any applicable credit/refund will be issued to the original purchaser

❌ Cancellation Policy

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellations are not allowed

  • Customers may request an exchange after delivery as per policy terms

📞 Contact Us

For any questions regarding Return & Exchange:

📧 Email: helpdesk.mizantrendz@gmail.com
📱 Phone / WhatsApp: +91 84011 60053